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Directions: Defining SAOs and Assessment in Nuventive

GOT SERVICE AREA OUTCOMES? 

 Outcomes are statements written in support of student learning to show direct support (instruction) or indirect support (services) provided on campus. Assessment is the way we measure how well we are achieving our outcomes.  

 For non-instructional areas, outcomes are called Service Area Outcomes (SAO).  

 So, what is an SAO?  

 A Service Area Outcome (SAO) is a statement about what a client will experience, receive, or know as a result of a given service. Clients can be students, faculty, staff, or community members.   

 As part of our three-year planning and review cycles, all non-instructional units are asked to: 

  • identify at least two SAOs, 
  • develop a plan and assess their SAOs, 
  • reflect on the results, 
  • and take action, as necessary. 

 Palomar has adopted Nuventive as our official repository for SLO and SAO Assessment information.  

Review and/or define your SAOs and assessment plans and ensure they are entered in Nuventive Improve by: 

  1. Login to Nuventive through Single Sign-on.  
  2. Check your SAOs for currency and sunset any SAOs if you no longer plan to assess them. 
  3. Revise or edit your current SAOs by revising their wording and/or updating the assessment and assessment results. 

 NEED HELP? 

Nuventive Improve: 

  1. If you need help with anything Nuventive Improve related such as login, unit identification, entering SAO info, email Marti Snyder. 

 Defining and Assessing SAOs: 

Not sure if your SAOs make the grade?  Need some help writing an SAO?  Not sure about how to assess your SAOs? 

  1.  Hartnell’s SAO Guide is a nice resource!  Thank you Hartnell! 
  2.  Email Michelle Barton.  We have a resource support team to help.