The process for requesting help from the Academic Technology Resources Centers (ATRC) department has just significantly changed. For years we’ve been using a helpdesk system named Kayako. That system is being shut down, and we are introducing a new system leveraging Palomar’s WordPress system.
To request help from the ATRC now, visit the Academic Technology Resources Centers Help site. If you aren’t already logged in, you’ll want to use your full Palomar email address as username, and whatever your email password is set to.
Once logged in you can open new tickets, browse through any previous tickets in the system, or look through the documentation and FAQs that we have posted. And even though our direct help is typically related to the Canvas, WordPress, and Zoom programs, as always we welcome other types of questions and will do our best to connect you with the help you need.
Please note that this new system does require you to visit the site to open new tickets, or reply to existing tickets. When updates are made to your ticket you will receive a notification email, but you will need to visit the site (using the button provided in the email) to post replies of your own.
Palomar has transitioned to a new plagiarism checking tool, called Copyleaks. Similar to the other plagiarism checking tools we’ve used in the past (such as TurnItIn, SafeAssign, and Unicheck), Copyleaks generates similarity reports, but Copyleaks points out possibly plagiarized content in three tiers: Identical, minor changes, and related meaning. (That last, “related meaning,” really means Copyleaks is scanning for paraphrasing instead of direct text matches.) For information on how to utilize these reports, check out the information at “Copyleaks: How should I interpret the similarity report?”
Continue Reading: Faculty Need to Change Plagiarism Checker in Canvas ASAP
With our new-found dependence on online course materials, many “newer to online” faculty need to set up a new semester on Canvas. Even for the experienced faculty this process bears repeating, as it is only needed once a semester at most. Fall 2021 is starting soon, and the Canvas course shells should be available for faculty.
Here’s what is important for faculty to deal with at the start of a new semester:
Continue Reading: Preparing Canvas Courses for Fall 2021
For this installment of “How to Canvas” let’s take a look at an oft used tool within a course: Announcements. On the surface a simple tool (post announcement, students read announcement, right?) there is some depth to announcements that you should probably be aware of. Continue Reading: Canvas Course Announcements
For this installment of “How to Canvas” let’s look at an extremely simple, but valuable, function in Canvas: How to remove the system announcements from the Dashboard screen when you want them to go away. Continue Reading: Canvas and Closing System Announcements