Getting Help from the ATRC

The process for requesting help from the Academic Technology Resources Centers (ATRC) department has just significantly changed. For years we’ve been using a helpdesk system named Kayako. That system is being shut down, and we are introducing a new system leveraging Palomar’s WordPress system.

To request help from the ATRC now, visit the Academic Technology Resources Centers Help site. If you aren’t already logged in, you’ll want to use your full Palomar email address as username, and whatever your email password is set to.

Once logged in you can open new tickets, browse through any previous tickets in the system, or look through the documentation and FAQs that we have posted. And even though our direct help is typically related to the Canvas, WordPress, and Zoom programs, as always we welcome other types of questions and will do our best to connect you with the help you need.

Please note that this new system does require you to visit the site to open new tickets, or reply to existing tickets. When updates are made to your ticket you will receive a notification email, but you will need to visit the site (using the button provided in the email) to post replies of your own.

Faculty Need to Change Plagiarism Checker in Canvas ASAP

Palomar has transitioned to a new plagiarism checking tool, called Copyleaks. Similar to the other plagiarism checking tools we’ve used in the past (such as TurnItIn, SafeAssign, and Unicheck), Copyleaks generates similarity reports, but Copyleaks points out possibly plagiarized content in three tiers: Identical, minor changes, and related meaning. (That last, “related meaning,” really means Copyleaks is scanning for paraphrasing instead of direct text matches.) For information on how to utilize these reports, check out the information at “Copyleaks: How should I interpret the similarity report?

Copyleaks divides up similarity into three tiers: Identical, Minor Changes, and Related Meaning.
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