The process for requesting help from the Academic Technology Resources Centers (ATRC) department has just significantly changed. For years we’ve been using a helpdesk system named Kayako. That system is being shut down, and we are introducing a new system leveraging Palomar’s WordPress system.
To request help from the ATRC now, visit the Academic Technology Resources Centers Help site. If you aren’t already logged in, you’ll want to use your full Palomar email address as username, and whatever your email password is set to.
Once logged in you can open new tickets, browse through any previous tickets in the system, or look through the documentation and FAQs that we have posted. And even though our direct help is typically related to the Canvas, WordPress, and Zoom programs, as always we welcome other types of questions and will do our best to connect you with the help you need.
Please note that this new system does require you to visit the site to open new tickets, or reply to existing tickets. When updates are made to your ticket you will receive a notification email, but you will need to visit the site (using the button provided in the email) to post replies of your own.