{"id":919,"date":"2018-07-30T16:42:24","date_gmt":"2018-07-30T23:42:24","guid":{"rendered":"https:\/\/www.palomar.edu\/orientation\/?page_id=919"},"modified":"2024-08-26T08:40:39","modified_gmt":"2024-08-26T15:40:39","slug":"need-help","status":"publish","type":"page","link":"https:\/\/www.palomar.edu\/orientation\/need-help\/","title":{"rendered":"Need Help?"},"content":{"rendered":"<p>Note: Orientation is optional and online. It does not place any holds on your account.\u00a0<br \/><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_8' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'>Complete the form below to indicate how we can assist you:<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_8'  action='\/orientation\/wp-json\/wp\/v2\/pages\/919' data-formid='8' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_8_1\" class=\"gfield gfield--type-name gfield--input-type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_8_1'>\n                            \n                            <span id='input_8_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_8_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_8_1_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_8_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_8_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_8_1_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_8_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_2'>Student ID<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_8_15\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_15'>Student Email (JDoe1234@student.palomar.edu)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_15' id='input_8_15' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_8_13\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_13'>Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_13' id='input_8_13' type='tel' value='' class='medium'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_8_5\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' >Please tell us how we can help you:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_8_5'>\n\t\t\t<li class='gchoice gchoice_8_5_0'>\n\t\t\t\t<input name='input_5' type='radio' value='I believe that I am exempt from completing New Student Orientation.' checked='checked' id='choice_8_5_0'    \/>\n\t\t\t\t<label for='choice_8_5_0' id='label_8_5_0' class='gform-field-label gform-field-label--type-inline'>I believe that I am exempt from completing New Student Orientation.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_8_5_1'>\n\t\t\t\t<input name='input_5' type='radio' value='I cannot find the New Student Orientation under Holds in MyPalomar Dashboard.'  id='choice_8_5_1'    \/>\n\t\t\t\t<label for='choice_8_5_1' id='label_8_5_1' class='gform-field-label gform-field-label--type-inline'>I cannot find the New Student Orientation under Holds in MyPalomar Dashboard.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_8_5_2'>\n\t\t\t\t<input name='input_5' type='radio' value='It has been more than 24 hours since I completed the online orientation, but it still appears on my Student Center'  id='choice_8_5_2'    \/>\n\t\t\t\t<label for='choice_8_5_2' id='label_8_5_2' class='gform-field-label gform-field-label--type-inline'>It has been more than 24 hours since I completed the online orientation, but it still appears on my Student Center<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_8_5_3'>\n\t\t\t\t<input name='input_5' type='radio' value='I&#039;m a current student who already completed the orientation.'  id='choice_8_5_3'    \/>\n\t\t\t\t<label for='choice_8_5_3' id='label_8_5_3' class='gform-field-label gform-field-label--type-inline'>I'm a current student who already completed the orientation.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_8_5_4'>\n\t\t\t\t<input name='input_5' type='radio' value='I completed New Student Orientation a while ago and wish to review it again as a refresher.'  id='choice_8_5_4'    \/>\n\t\t\t\t<label for='choice_8_5_4' id='label_8_5_4' class='gform-field-label gform-field-label--type-inline'>I completed New Student Orientation a while ago and wish to review it again as a refresher.<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_8_5_5'>\n\t\t\t\t<input name='input_5' type='radio' value='Other'  id='choice_8_5_5'    \/>\n\t\t\t\t<label for='choice_8_5_5' id='label_8_5_5' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_8_11\" class=\"gfield gfield--type-post_custom_field gfield--type-choice gfield--input-type-checkbox field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label gfield_label_before_complex' >Have you tried the following?<\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_8_11'><li class='gchoice gchoice_8_11_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.1' type='checkbox'  value='Access MyPalomar from a desktop computer'  id='choice_8_11_1'   aria-describedby=\"gfield_description_8_11\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_8_11_1' id='label_8_11_1' class='gform-field-label gform-field-label--type-inline'>Access MyPalomar from a desktop computer<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_11_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.2' type='checkbox'  value='Turn off all Ad and\/or Pop-up blockers'  id='choice_8_11_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_11_2' id='label_8_11_2' class='gform-field-label gform-field-label--type-inline'>Turn off all Ad and\/or Pop-up blockers<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_11_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.3' type='checkbox'  value='Reset cookies and cache'  id='choice_8_11_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_11_3' id='label_8_11_3' class='gform-field-label gform-field-label--type-inline'>Reset cookies and cache<\/label>\n\t\t\t\t\t\t\t<\/li><li class='gchoice gchoice_8_11_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.4' type='checkbox'  value='Login to MyPalomar with another browser (Google Chrome, Firefox, Safari)'  id='choice_8_11_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_8_11_4' id='label_8_11_4' class='gform-field-label gform-field-label--type-inline'>Login to MyPalomar with another browser (Google Chrome, Firefox, Safari)<\/label>\n\t\t\t\t\t\t\t<\/li><\/ul><\/div><div class='gfield_description' id='gfield_description_8_11'>If you have tried these steps and you still cannot access the online orientation, please submit this form.<\/div><\/li><li id=\"field_8_16\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_8_16'>Please describe your problem<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_16' id='input_8_16' class='textarea large'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_8_9\" class=\"gfield gfield--type-post_custom_field gfield--input-type-fileupload field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label 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