If you are having problems getting your mobile device or laptop connected to the library’s wireless network, please visit the service desk on the 1st floor of the library building for assistance.

The library does not support printing from your personal laptop or mobile device. We suggest emailing yourself a copy of the document you would like to print or copying the document to a USB drive. If you need to borrow a USB drive temporarily, there are loaner USB drives available at the library reference desk on the 2nd floor of the library. Once you have emailed yourself the document or have copied it to a USB drive, please visit the Express Print Station at the 2nd floor reference desk. Printing is $.10 per page for black and white printing and $.30 per page for color printing. You can pay for your print jobs with cash or use your campus GoPrint account. There is always a friendly library staff member available to help you with printing at the library reference desk on the 2nd floor of the library.

Many of the materials in the library databases use a technology called Flash to present interactive media. Flash is not supported by the following Apple products (iPad, iPhone, iPod Touch). Read an longer explanation here and here. There is no issue viewing these document on your Mac computer or a PC computer. To view the information that is not available on your iPad, iPhone, iPod Touch, please use a Mac or PC computer.

• If you are OFF CAMPUS or using the campus wireless network, you must be a student, faculty, or staff to access. Community library users may use these resources inside the Library only.
• Be sure you're connected to the database or ejournal from the Palomar College Library website http://www.palomar.edu/library/OnlineDatabases/databases.htm. This ensures you have the URL we use.
• Try clearing the cache (or deleting "cookies") from your computer's memory.
• If you are asked for a Palomar username/password, enter your campus eservices username/password (students) or email username/password (faculty and staff). If instructed to type something else, try that instead.
• Check to make sure your username and password are typed correctly (including lower/upper case).

Type this:
http://prozy.palomar.edu/login?url=
in front of the document link that you saved or emailed to yourself. For example, if the link you saved is this:
http://ic.galegroup.com/ic/ovic/NewsDetailsPage?displayGroupName=News&prodId=OVIC&action=GALE%7CA241441750
add the first link to it so the entire link now looks like this:
http://prozy.palomar.edu/login?url=http://ic.galegroup.com/ic/ovic/NewsDetailsPage?displayGroupName=News&prodId=OVIC&action=GALE%7CA241441750

This problem only affects Windows Internet Explorer 9. If you are using Windows Internet Explorer 9, you need to switch to 'Compatibility Mode'. To do this, click the Compatibility View button on the Address bar of your browser (see below).  After switching to 'Compatibility Mode', try viewing the citation for your article.

EBSCO eBooks allows only one user at a time to view a book. If a book shows "in use" that means it’s being used by another person on another computer or device.