The Facilities Office is staffed from 7:30 a.m. to 4:30 p.m., Monday – Friday to serve the needs of the College Faculty, Staff, students and visitors.  After these hours and on weekends as well as holidays, please contact Campus Police at extension 2289 or 760/744-7753.

The Facilities Office’s primary mission is to act as the liaison between the College community and the Facilities Department.  The Facilities Office staff is responsible for receiving all requests for emergency, normal or special services.  It also establishes priorities and assigns responsibility to the appropriate department and/or trade for execution.   Service requests* may be submitted by calling the Facilities Office at extension 2629.

• PRIORITY#1 requires prompt action because of the immediate or potential hazard to the safety of the campus community or property.  Emergency situations shall be dealt with immediately. They may also address a situation, which threatens an important campus function. Examples include electrical power outages, gas/water leaks, flooding, door or window security locking problem, or any item that would require the cancellation of a class or work area shall be dealt with before the end of the work day.etc. <Emergency Services should be by telephone extension 2629 during normal business hours and extension 2289 after business hours>.
• PRIORITY#2 requests include maintenance and repair needs that commonly occur on a daily basis plus any issues that would impact classroom instruction or office operations.  These items shall be repaired within 72 hours or three working days. Examples include maintenance of doors, locks, windows, lighting, heating or cooling problems, etc.
• PRIORITY#3 requests are typically non-routine labor-intensive, unfunded, or require technical review.  These requests for service shall be resolved within ten days or as scheduled with the employee reporting the request.  Contact the Facilities Office first prior to processing the appropriate Facilities forms.  These will be prioritized and subject to availability of capital or departmental funds. Examples include security alarms, installation of power, major painting, lock changes, new shelving, minor renovations, carpeting, and etc.

*We strongly encourage our customers to use the Maintenance Request Form  to provide services that are tailored to your needs and requirements.

The Facilities Office has heard that some employees are having difficulty submitting our new On-Line Maintenance Request Form and are getting an error message that states "the form has not been completed." This issue refers to page 2 on our form.

In order for you to by-pass this issue, type in the wording "Facilities Office" into the section "Assigned to Employee" and the "Comments" section located under the section "For Palomar College Facilities Office Use Only."

Once you have completely filled out both pages, just click on the submit button and the form will be forwarded automatically to the Facilities Office e-mail account for processing. Once the Facilities Office receives the maintenance request form, our office will make the necessary changes on the form and e-mail you a response with the appropriately assigned "work ticket number."

We will continually strive to improve our services, customer satisfaction, value and safety within the boundaries of our resources including friendly, efficient and courteous service to all students, faculty, staff and visitors with dignity and respect.

We look forward to continue serving you!