CalFresh Case Manager Intern
Under the direction of the CalFresh Capacity
Coordinator, the CalFresh Case Manager Intern will
provide assistance to clients applying for CalFresh
benefits. The Case Manager Intern will oversee 4-8
client cases each month and follow up with clients
regarding completion of application, pending documents,
interview appointments and case outcome. The Case
Manager Intern will advocate on behalf of the client if
any barriers arise. Duties and responsibilities are
subject to change in order to meet the needs of the
program, and allow for skills learning.
ESSENTIAL DUTIES AND
perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Key responsibilities include:
Become fully knowledgeable of the CalFresh Program
regulations, eligibility requirements, and application
Conduct direct service outreach to food-insecure
low-income families, individuals, seniors, disabled, and
other diverse populations
Assist eligible clients with the CalFresh application
and ensure completion
Submit complete applications to our out-stationed
eligibility workers on behalf of clients
Serve as liaison between client and county for follow-up
and communication Update tracking systems
Advocate on behalf of clients if obstacles arise that
prevent client from accessing CalFresh benefits
Maintain good relationships with our county
out-stationed eligibility workers
Attend countywide and regional CalFresh Task Force
Weekly meeting to discuss work with CalFresh and
Nutrition Capacity Coordinator
This position will interact closely with everyone. This
position may provide information to individuals in need,
staff, county liaisons and others from the community.
KNOWLEDGE, SKILLS AND
Passion for hunger relief and interest in public
benefits assistance or social work
Must have excellent customer service skills
Excellent written and verbal communication skills,
ability to establish rapport.
A strong sense of and respect for confidentiality
involving both clients and employees.
Ability to work in a variety of settings with
culturally-diverse families and communities with the
ability to be culturally sensitive and appropriate.
A mature, professional demeanor with an aptitude for
analytical thinking and problem solving
Must be accurate and detail oriented, possess strong
organizational and time management skills and the
ability to juggle multiple priorities in a complex and
fast paced environment.
Ability to work independently and collaboratively
Strong proficiency in Windows 2010, Excel, Microsoft
Bilingual skills highly desired (Spanish, Tagalog,
Vietnamese, Arabic, Mandarin, etc.)
TOOLS AND EQUIPMENT USED
Standard office equipment and machines such as
telephone, personal computer, multi-function copy
machine, and 10-key calculator.
Must have reliable transportation and possess and
maintain a valid driver’s license, a satisfactory
driving record, including proof of personal vehicle
insurance coverage and insurability under the Agency’s
insurance carrier standards.
PHYSICAL, MENTAL &
The physical demands described here are representative
of those that must be met by an employee to successfully
perform the essential functions of this job. While
performing the duties of this job, the employee is
regularly required to:
Work in an office adjacent to a warehouse setting with
travel to other locations in San Diego County.
Sit, stand, walk, bend, kneel and uses hands, arms and
legs for dexterity, balance and climbing stairs
frequently. Must be able to sit for prolonged periods of
Occasionally lifts, carries and balances objects
weighing up to 30 pounds.
Pulls and pushes such objects as file drawers and
Prioritizes and multi-tasks work and projects requiring
good memory, concentration and analytical thinking.
Occasionally is required to perform the safe operation
office equipment and machines, and recognize and abate
safety hazards within the workplace.
Must be able to hear, see including peripheral vision
and distinction of colors, read and communicate verbally
and in writing frequently with a wide range of people
from divergent socio-economic and cultural backgrounds
The noise level in the work environment is usually quiet
but this office is maintained in distribution center
with machinery and large trucks.
HOW TO APPLY
To apply for this position, please
email the following to Jaqueline Hess, CalFresh Capacity
with the subject heading “Feeding America San Diego –
CalFresh Case Manager Intern”:
Cover letter detailing how your experience relates to
the responsibilities and duties outlined above, along
with your dates of availability. No phone calls, please.
You may be eligible to receive
college credit; you are responsible for setting that up
with your college/university.