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David Gray,
does technical support for the
online college. Dave has to deal with the computing realities,
managing the server, uploading rosters, answering faculty and student
questions, guarding against viruses... Hear what he has to say
about it:
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[1:59]
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 "What's
it like doing tech support for the online college?"
 "Since
it's all Internet-based, I can do it pretty much anywhere.
It hasn't been...near as bad as I thought it would be."
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What
about connectiviy problems?
"It
really doesn't come up that much..."
"What
about viruses?"
"We
have McAfee Netshield running on our server and...McAfee notices
in about a minute and clears the virus..."
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[1:16]
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[1:30]
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What's
the worst and the best about doing tech support for online education?
The
Worst: "Helping with orientations...Sometimes the
instructors's expectations about what we're going to tell the
students and our expectations can be very different."
The
Best: "Telecommuting..."
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