|Trouble reading this? Click here.||Number 133 - August 30, 2012|
The SP9 upgrade is primarily bug fixes and security vulnerability patches, but it does have two notable features: a new Visual Textbox Editor and support for the latest update channels for Firefox and Chrome browsers. The initial upgrade had a couple of problems related to course copies, control of orphan content, and the Spanish language pack version, and persisted with a previous problems related to email notification settings. These were reported to Blackboard, Inc. and were subsequently patched. We have applied the patches and the issues have all been resolved. Learn more on our About Blackboard page.
We have migrated our WordPress implementation to a MySQL backend database—the database for which it was originally written—and no longer need to depend on a plugin to connect it to an MS SQL database. Consequent system performance has been increased. All existing WordPress sites and blogs have been migrated to the new platform with minimal disruption in service. If you are interested in creating your own WordPress web site or blog (or both) please contact our helpdesk.
years we have relied on a remotely hosted helpdesk system called
Kayako. Last year
we were able to obtain the Kayako software and have
installed it locally, running on a PHP-MySQL platform (very
much like WordPress). Local control of the system has
allowed us to customize it to make it more effective for
Palomar faculty, staff and students. Our goal is to
focus user attention on the web interface, and deprecate, as
much as possible, the use of email and phone help requests.
Those avenues for help will still be available, of course.
users submit help requests via email to
call (760) 744-1150 ext. 2862 help tickets within the system
will still be generated as always, but they will now be
associated with a Palomar ID for tracking purposes.
Live Chat help still be available, and in fact is being used
more than ever.
Each Wednesday morning from 7:30 a.m. until 10:30 a.m. our Blackboard technicians will be available to address any problems or issues you may be having with Blackboard during our Blackboard with Cream & Sugar sessions. Just drop by room LL-111 on the San Marcos campus any time during this period and chat with our techs. Bb with Cream & Sugar sessions will occur each Wednesday morning through September 26.
The following in-person workshops and panel discussions will be offered over the next month:
Sign-up for workshops or panel discussions should be done through the Professional Development office. For a full description of fall 2012 Academic Technology training workshops and events, click here. For our schedule grid, click here.
Using the iPad with a Projector
A surprising number of faculty members at our institution own iPads. I know, because I recently had the opportunity to present a short iPad Ed workshop which was well attended, and I asked. As I say, a surprising number of hands went up. Part of the workshop was what I intended to be a brief discussion of using Apple TV to wirelessly project in the classroom, but the discussion was not so brief because there was a great deal of interest in the iPad and projection technology. Thus, this post, on the various ways to use the iPad with a classroom projector, both wired and wirelessly. Read more...
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