New Helpdesk System
Beginning August 1, 2012 the helpdesk
system for Academic Technology is self-hosted. This means
that you can login to it to create help request tickets using
your Palomar authentication credentials, same as the way you
would login to Blackboard. Faculty members should use your
Palomar email ID (less the "@palomar.edu part" as username and
email password as password. Students should login with
their 9-digit student ID number as username and their eServices
password as password.
If you have a bookmark to the helpdesk
system the new URL is
https://www2.palomar.edu/atrc/helpdesk. Be sure to
change your bookmarks.
If you email the helpdesk, you must use
your Palomar email address. Faculty and staff must send
help request email to
firstname.lastname@example.org from their @palomar.edu address, and
students must send from their @student.palomar.edu address.
Finally, in order to reduce email volume
(and annoyance) we have suppressed the user surveys after issues