New Helpdesk System

Beginning August 1, 2012 the helpdesk system for Academic Technology is self-hosted.  This means that you can login to it to create help request tickets using your Palomar authentication credentials, same as the way you would login to Blackboard.  Faculty members should use your Palomar email ID (less the "@palomar.edu part" as username and email password as password.  Students should login with their 9-digit student ID number as username and their eServices password as password.

If you have a bookmark to the helpdesk system the new URL is https://www2.palomar.edu/atrc/helpdesk.  Be sure to change your bookmarks.

If you email the helpdesk, you must use your Palomar email address.  Faculty and staff must send help request email to atrc@palomar.edu from their @palomar.edu address, and students must send from their @student.palomar.edu address.

Finally, in order to reduce email volume (and annoyance) we have suppressed the user surveys after issues are resolved.